About the Telehealth Clinic and Dispensary

Clinic & Dispensary – How MOCA Health Supports Patients

MOCA Health provides patients with a seamless pathway from consultation to treatment, combining professional medical care with secure online access to prescribed cannabis medications.

On the clinical side, all practitioners in MOCA’s network are independent medical professionals who complete a structured training program in evidence-based cannabis use, dosing and titration protocols, TGA compliance, and long-term patient monitoring. This ensures safe, consistent, and effective prescribing practices.

Patients connect with practitioners through Halaxy, a secure telehealth platform that manages online bookings, payments, and intake forms. During a first appointment, patients book online, submit medical history and Medicare details, and attend a 15-minute phone consultation. The doctor reviews history, discusses treatment suitability, and if appropriate, initiates a prescription. The practitioner then submits a Special Access Scheme (SAS) application to the TGA, with approval typically granted within 24–48 hours. Follow-up consultations are required for renewals, treatment adjustments, or script expiry (6 months for THC, 12 months for CBD).

On the dispensing side, once approval is granted, patients receive secure login credentials for MOCA’s online portal. Here they can review prescriptions, order medications, download titration guides, and access attestation letters. Repeats can be ordered directly through the portal, with new consultations only required if treatment changes or scripts expire.

This two-part model ensures a clear separation: the clinic delivers consultations, prescriptions, and TGA approval, while the dispensary provides patients with safe, convenient access to their prescribed medications and resources.

Clinical Side – Consultations & Prescriptions

MOCA Health’s clinical network consists of practitioners specially trained in medical cannabis prescribing.

• Each practitioner undergoes structured MOCA training, covering:

  • Evidence-based cannabis use.

  • Dosing and titration for patient safety.

  • TGA regulations and application processes.

  • Long-term patient care and monitoring.

Accessing Care

• All consultations take place via Halaxy, MOCA’s secure telehealth platform.

• Features include:

  • Online booking and payments.

  • Safe medical data storage.

  • Practitioner access to intake forms prior to consults.

First Appointment

Step 1 – Booking

• Go to booking.mocahealth.com.au.

• Choose practitioner, select date/time.

• Confirm booking and complete payment.

Step 2 – Intake Form

• Fill in details including:

  • Health history.

  • Reason for appointment.

  • Medicare number.

Step 3 – Consultation

• Practitioner calls from private number (backup one-way line if unanswered).

• Duration: 15 minutes.

• Key elements:

  • Review of patient history.

  • Discussion of treatment suitability.

  • Prescription initiated if appropriate.

Step 4 – Post-Consult (TGA Registration)

• Practitioner submits application to TGA under SAS.

• Average processing: 24–48 hours.

• Prescription activated upon approval.

2. Follow-Up Consultations

• Purpose: monitor treatment, renew scripts, adjust plan.

• Script validity:

  • THC = 6 months.

  • CBD = 12 months.

• Book follow-ups online.

• Format: 15-minute telehealth call.

3. Dispensing Side – Accessing Medications

• After approval, patient receives portal login via email.

• Portal functions:

  • Review prescriptions.

  • Order medications.

  • Download titration guides.

  • Access letters of attestation.

• Repeat management:

  • Patients can reorder online.

  • No consult needed unless expiry or plan change.

4. Two-Part Model

• Clinic: Booking, consultation, prescription, TGA approval.

• Dispensing: Portal access, purchase, repeats, support resources.